I originally wrote this IcelandAir review for Yahoo.com and its Voices platform. I’ve updated some info to give you an idea of what to expect today if you fly IcelandAir to Keflavík International Airport.
If you’re headed to Iceland from the United States, you don’t have many options. It comes down to Delta Airlines, WOW and IcelandAir. Here’s my IcelandaAir review to give you a first-hand idea on the original option for visiting Iceland.
A Step Back in Time
When was the last time you boarded an airliner and saw a pillbox hat and black glove-wearing flight attendant? It gives the IcelandAir staff a classy retro vibe. The airline even names its airplanes: The Boeing 757-200 that I boarded for my flight from New York to Reykjavik (and back) was named Surtsey after a new volcanic island that emerged from the sea in the 1960s.
And crossing into the aircraft itself is a revelation of how pleasant a commercial airplane can be. Despite being just short of 20 years old, Surtsey was immaculately clean, softly lit and equipped with on-demand entertainment systems at every seat. I was able to watch a movie, some TV and even use the system to take a few lessons in mastering Icelandic phrases. Or maybe I should say “get schooled” rather than “mastered.” That’s a tough language!
There was also plenty of legroom between rows. Also kind of fun: Each seat had an Icelandic phrase and its translation on the headrest.
Stomachs Run on Empty
After boarding, it didn’t take long for the crew to start handing out free bottles of very nice Icelandic glacier water. That was especially considerate considering a nearly two-hour delay in taking off – we spent most of that time sitting on a taxiway.
Aside from the on-demand entertainment, that was the last of the perks. No free meals or drinks. Considering this is otherwise a slick, classy airline, I’m a bit dismayed – especially for the price. Flying to Reykjavik was only marginally cheaper than Qantas flights that were more than twice as long (Los Angeles to Auckland, Los Angeles to Sydney). In contrast, the Qantas flights also included free meals, snacks and drinks along with some very friendly service. The IcelandAir staff was uniformly pleasant, but nowhere near as exuberant as the Australian crews on Qantas. It was more like the polished formality of a premium Asian airline like ANA or Asiana. I keep going back to the words like classy and elegant.
Odds & Ends
Beautiful plane, good service, comfort, entertainment – all are impressive on an IcelandAir flight. Bring some snacks, and you can overcome the meal quibble. It makes IcelandAir somewhat less of a value than other airlines – but if you want to shop in Reykjavik, hit the hot tubs at the Blue Lagoon or backpack the Landmannalaugar highlands … well, you have few alternatives. Another word of advice: Sign up for the IcelandAir netclub. They will send you some legitimately good offers for flights, tours and accommodations. I wish I’d signed up before my trip. I really can’t imagine either of the IcelandAir competitors winning me over the next time I go to Iceland.