Phoenix Sky Harbor International Airport isn’t happy with a WanderingJustin.com post that hints that its staff lags in securing intercontinental routes and airlines.The recent “addition” of another British Airways flight didn’t impress me. More accurately, this will bring Phoenix back to seven flights a week from the current six; (seven years ago, the British Airways flight went from daily to six days a week, a fact The Arizona Republic skipped in its rush to cheerfully ralph up the city press release).
So, there’s little net gain. Sky Harbor is just back where it was seven years ago. Contrast that to Denver International Airport, which just made hay by snagging seasonal direct service to Iceland. Nice score for an outdoorsy metro area! It puts this snippy, defensive reply to my post from unnamed Sky Harbor personnel into perspective:
We have seen your blog in response to the added British Airways flight. Your disappointment in the number of international flights is concerning. Please be advised that airports compete heavily for air service and airlines make business decisions about where to fly based on the estimated profitability of the flight. This begins with the number of passengers that will fly daily in full-fare first and business class seats, followed by the number of additional passengers in full-fare and discount economy seats. Under the direction of the Mayor, Council and City Manager, the Aviation Department actively evaluates this local market and presents competitive information to airlines to encourage them to consider Phoenix. If you have research about the areas you mention in your blog such as Asia and Europe and evidence of 150-200+ people per day in the Valley who would buy seats on these flights, please share it with us. We would appreciate any such information that would assist the airlines in making what amounts to a multi-million dollar investment in our market and more international flights for the Valley.
Thank you in advance for any information you can provide.
Phoenix Sky Harbor International Airport
So, Phoenix Sky Harbor International Airport wants me to do its job. It wants me to do what its staff can’t – compete with competition like Denver International Airport. Sounds to me like Denver and its staff researched areas where 150-200+ people might make it worthwhile for an airline to make a multi-million-dollar investment in their market for international flights. Denver displayed the initiative, creativity and entrepreneurial spirit the Phoenix Sky Harbor International Airport crew lacks. The score? Denver International Airport – 4 new Icelandair flights, Phoenix Sky Harbor International Airport - 1 “sort-of-new” British Airways flight.
Dear Customer Service,
I’m curious: Why does Sky Harbor care what one blogger thinks about international flights? Why acknowledge me at all instead of crowing about the “new” British Airways flight?
I know attracting new routes and airlines isn’t easy. They don’t appear overnight with the wave of a magic travel wand. But … nothing new in seven years? Is this really the best Phoenix can do?