This isn’t going to be the most exciting post. To make up for it, I’m starting us off with a cute picture of raccoons in Vancouver’s Stanley Park.
It looks like there might be a chink in Qantas’ armor – online questions about booking. I had the following question:
Hello. My wife and I just booked a flight from Los Angeles to Auckland. I noticed when we booked there was a drop-down menu for selecting our frequent flyer program, but Continental OnePass wasn’t one of the selections. When we last flew Qantas about 16 months ago, our Qantas miles went into our Continental accounts. Can you advise me to make sure they get into the right place?
Here’s the response:
Thank you for your request for Qantas Frequent Flyer points. I’m unable to credit you with points on this occasion, as your transaction was not with one of our program partners. If you’d like to know more about our program partners, please visit qantas.com/frequentflyer where you’ll find details of your membership benefits, along with our latest news and offers.
Yours sincerely
Richard Switzky
General Manager
The Qantas Club Frequent Flyer Service Centre
Um, Richard? Did you actually read my question? We both speak English, but clearly different forms of it.
I sent nearly the same e-mail to Continental, and this was their response:
Dear [Wandering Justin]:
Thank you for contacting the OnePass Service Center and I apologize for any inconvenience not being able to enter your account number online.
Please contact the airline directly to give the representative your OnePass account number and [...]
